Investment Solutions

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Client Service

World-class Administration

Investment Solutions is not only innovative in its approach to investment management but also in the way investors' best interests are considered.

All the company's portfolios are administered on a proprietary system known as SAMMI (system for the administration of multi-manager investments). SAMMI is regarded as the best of its kind in South Africa as it can interface with any back-office system an investment manager may be using. Through SAMMI, the company has links to the administration systems of external investment managers for daily electronic data downloads. Sophisticated technology and a comprehensive process ensure the accuracy of client information and the efficiency of business processes. The company is able to ensure:

	Daily pricing and switching
	Seamless transfers -- no initial or switching fees
	SMS confirmation of all cash flows
	Consolidated reporting

User-friendly reports have been set up on SAMMI and certain customised reports can be easily designed. Listed below are a number of reports provided to trustees for evaluating investment managers and custodians to facilitate audits and monitoring compliance:

	Investment return reports
	Audit certificates
	Detailed transaction listings
	Retirement funds tax certificates
	Asset-class breakdowns
	Investment-manager breakdowns
	Unit prices and unit holdings “ageing” analysis

Consulting Tools

	Fact sheets that are updated monthly set out each portfolio's asset allocation, investment manager weightings, underlying holdings, investment returns and a comment on returns
	Consultant bulletins that provide updates on any portfolio changes, industry changes or the potential effect of certain manager/market events
	A calculator has been designed to allow consultants to calculate the returns from any portfolio over a specified period
	Member newsletters that update members on the returns of their retirement fund's portfolios

Costs

	Investment Solutions' policy fees are very competitive compared with those of single managers.
	Also, as most of the Investment Solutions portfolios' policy fees are charged on a sliding scale, the company is able to aggregate retirement funds’ assets, which ensures economies of scale for the retirement fund.

Reporting

A quarterly detailed investment report is provided to clients, comprising an economic overview and investment-return analysis of the different portfolios. Client-specific reports are also produced. Client report backs are done quarterly. All clients have a dedicated portfolio manager who reports back on issues such as portfolio returns, investment manager returns, portfolio structure, mandate compliance and market news and expectations. Any relevant changes to portfolios and internal developments are also discussed during these sessions. Monthly investment administration reports are also provided on topics that include market values, cash flows, management fees, investment returns, asset allocation and a few comparative-return measures. Investment Solutions can provide returns daily.

Each retirement fund also has a dedicated servicing person, and member and trustee communication and training are done on request.

Website Access

Investment Solutions has a website aimed at consultants, administrators and clients who require up-to-date information, including:
	Monthly investment statements
	Transaction reports
	Investment/disinvestment mandates
	Previous day's market values
	Unit prices (updated daily after 11am)
	Audit certificates
	Retirement-funds tax certificates
	Access to portfolio and market values

© Investment Solutions Limited, 2009
Investment Solutions Limited is a licenced financial services provider, FAIS licence number 711.

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